GRANDFATHER CLOCKS
ANSWERS TO
FREQUENTLY ASKED QUESTIONS |
Are your
grandfather clocks made of real wood?
You bet...our cherry finish clocks are made
of linden wood and our oak finish clocks are made of catalpa. They
are real wood and come finely finished.
What kind of movements do your grandfather
clocks have in them?
They have dependable 31-day key-wind
movements. You wind them once per month. They are totally
mechanical and are NOT battery operated. The movement is driven by
the springs you wind instead of by the weights. The chimes are
created by two hammers hitting two chime pin rods. It is hard to
beat these dependable movements.
Do the
pendulums swing on your grandfather clocks?
Of course they do...our grandfather
clocks are real pendulum clocks. If you stop the pendulum from
swinging, then the clock stops.
Do your grandfather clocks have a night
time shut off switch for the chime?
No, our grandfather clocks do not
have a shut off switch. However, they have a very pleasant tone.
What if my
grandfather clock arrives
with some shipping damage?
In the unfortunate event that you receive
your grandfather clock and it has been damaged in transit, you should
contact us as soon as possible, and we will ask you some questions to
find out what part is damaged. We will either send out a
replacement part to you the next business day or, if it is not repairable, we
will have your clock picked up and then send you a replacement. Because
they are packed well, only 2% of our clocks arrive with shipping damage.
This means that 98 out of 100 clocks arrive in perfect condition.
Do your grandfather clocks have a
warranty?
You bet they do. Your grandfather
clock has a one year warranty. If you have a problem with
your clock, just contact us, and if it is defective, we will repair or
replace it.
Why are your grandfather clocks priced
so cheap?
We are the wholesale source for these
grandfather clocks. When you buy from Hazel Online Mall, a division
of Hazel Enterprises, LLC, you are buying direct. We do have
retailers who buy from us and resell our clocks, but we are the source.
You are guaranteed not to be going through a middle man. We deal
in high volume with low profit margins and you still get the same high quality, but
not a high price.
Do you have your own warehouse?
Yes, we do. Our warehouse is located
right here in Hazel, KY. We do not use any freight forwarding
services or off-site warehouses. We handle every order ourselves
from start to finish. We test every clock before it leaves our
warehouse. This is why we can guarantee that we will ship your
order the very next business day after it is received. If you are
in the area, feel free to stop by and see us. We may even put you
to work.
Can I come and look at your grandfather clocks and buy a clock in
person?
You bet you can. You are welcome
here. We are open every weekday, so you can call anytime to
arrange a visit with us. We have a display set up so you can see each of our
clocks. You can then choose the clock you want and we will load it
up for you out of our warehouse. We have never had anyone come to
look at our clocks who did not purchase at least one.
We see you are located in Hazel, KY. Where is Hazel?
Hazel is a small town 50 miles south of
Paducah, KY and 8 miles south of Murray, KY right on the
Kentucky/Tennessee state line. We are on State Hwy 641 south.
You may have to zoom out to see us in relation to Paducah, or a town you
are familiar, with but you can
Click here for a map. Our address is below.
Hazel Enterprises, LLC
303 Main St.
Hazel, KY 42049
How long will it take for me to receive my grandfather clock?
We will ship your grandfather clock the
same day or the next business day, if it is a holiday or weekend. If we get your order early enough
in the day, before the truck arrives, we can usually get it on that day's
truck. If not, it will go out the next business day. Then,
depending on where you live, it will take 1 to 5 business days for
delivery. This will all depend on how far your location is from
Hazel, KY. We strive to hurry things along here at our warehouse, get your order filled, and our shipments out.
Is there any assembly once I receive my grandfather clock?
Yes, but it won't take long, and it is truly simple. The only tool
needed is a philips screwdriver to insert 8 machine screws. It
will not take you more than 10 minutes from start to finish. There
are excellent instructions, and if you have any problem or questions our
toll free number is listed on the main page and on the "contact us" page of
our site. We will be glad to assist. We pack our clocks this
way for safe shipment, and so we can have them delivered by UPS instead
of a
freight truck that would cost several hundred dollars for delivery.
There is nothing technical about the assembly and set up. All
technical parts pertaining to the clock head and clock movement are pre-assembled and require no further attention.
What if I receive my clock and decide to return it, do you have a
return policy?
Yes, a link to our return policy can be found on the main index page of
our website. You can also get there by clicking
here.
Will I be able to reach a real person on the phone if I need help or
have a question?
You certainly can. We take this very seriously. We have a toll free
number you can call. We even try to have at least one person on
call after hours to answer questions and help when needed. In the
rare event you do have to leave a message, you can bet your bottom dollar
we will return your call as soon as we can. We do not screen calls
or hide behind answering machines, and we do not like companies who do.
Word to the wise.....if you can not reach a real person during normal
business hours or get your calls returned or emails replied to in a
reasonable amount of time - do not make the purchase. You
need to know that, if there is a problem with your purchase after you
receive it, you will be able to get the help you need. We're
here for you if you need us.
How much is shipping going to cost me for a grandfather clock?
We believe in keeping things simple so we charge a set rate of only
$59.95 per grandfather clock to any destination
in the 48 Continental US states.
How long have you been in business?
We have been in business at this location since November 1st,
1994.
When ordering online is my credit card
and order information secure?
Most definitely. For your protection,
and peace of mind, we keep an up-to-date geotrust ssl certificate to
verify our identity to you. You can view the certificate
information on the first page you see, once you add a grandfather clock
to your shopping cart but before you enter any personal information.
We then use authorize.net, which is a Wells Fargo company, and their 128-bit encryption to process your credit or debit card for your order.
We will not and would not compromise your personal or payment
information.
How can I get a tracking number for my
order?
Once you place your order give us about 24 hours and then go back to our
site at
http://hazelonlinemall.com. On the left hand side of the main
index page you will see a link called "Order Status". You can
click on it. Then log in with your email address as the username and the
password you received when you placed your order. Once into your
account, you can check your order history and get your tracking number by
clicking on "track". You can go to
http://www.ups.com/WebTracking/track?loc=en_US and key in your
tracking number to track your order online. You can also feel free
to call us for the tracking information.
What if my grandfather clock does not strike the correct hour?
If the clock is new, allow it to operate for several hours before making
any adjustments. If the strike is off, grasp the HOUR HAND ONLY (short
hand) and rotate it forward or backward to line up with the correct hour
on the dial indicated by the number of times the hour strikes. Rotating
this hand independently will not harm the movement. Then adjust the
hands to the correct time by rotating the minute hand (long hand)
clockwise being sure to stop at each hour and half hour to allow it to
go through its chiming process.
Do your cuckoo
clocks require any assembly?
Our cuckoo clocks do not require assembly. You only need to attach the
weights and the pendulum, as well as insert the batteries. There is an
instruction sheet inside to assist you in the operation of the clock.
What
type of batteries are required for the cuckoo clocks?
Our cuckoo clocks use 2 size D batteries. These should last between six
months and one year, depending on the quality of the batteries.
Is there a
night time sensor for the cuckoo clocks?
Yes, there is. The cuckoo clock will not sound when the room is dark and
will resume when the sun comes up in the morning.
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